Refund & Returns Policy
Effective Date: [Insert Date]
At Mokkha Motors Accessories, we want you to be fully satisfied with your purchase. This Refund & Returns Policy explains the conditions under which you can return products, request replacements, or receive refunds.
1. Return Eligibility
You can request a return or exchange if:
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You received a damaged or defective product
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You received a wrong or incorrect item
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The product is missing parts or incomplete
To be eligible:
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You must contact us within 3–7 days after receiving the product
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The item must be unused and in original condition
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Product must include original packaging, invoice, and accessories
(These conditions are standard in Bangladesh eCommerce policies.) (emartshopping.com)
2. Non-Returnable Items
We do NOT accept returns if:
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The product has been used or damaged by the customer
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The item is not in original packaging
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The return request is made after the allowed time
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Change of mind (e.g., “I don’t like it anymore”)
(Many eCommerce policies in Bangladesh do not accept returns for change of mind.) (Bania Bangladesh – A shoppers cafe)
3. Return Process
To request a return:
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Contact us within the return period
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Provide:
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Order number
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Product image/video proof (if damaged)
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Our team will verify and confirm the return
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Send the product back via courier (if required)
4. Refund Policy
Refunds are applicable only if:
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Product is defective, damaged, or incorrect
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Order is cancelled before shipment
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Product is out of stock after payment
Refund Method
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Refund will be sent via:
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Mobile banking / bank transfer / original payment method
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Refund Time
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Refund will be processed within 5–10 working days after approval
(Standard refund timelines in Bangladesh are typically within a few working days.) (Easy Payment System)
5. Exchange Policy
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Exchange is allowed for defective or wrong items only
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Replacement will be processed after receiving the returned product
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Exchange depends on product availability
6. Delivery Condition (Important)
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Please check the product in front of the delivery person (if possible)
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Any issue should be reported immediately or within the allowed time
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Complaints after long delay may not be accepted
(This is common practice in local eCommerce policies.) (GoBasketBD)
7. Shipping Charges
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If the return is due to our mistake → We bear the cost
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If the return is for other reasons → Customer bears shipping cost
8. Cancellation Policy
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Orders can be cancelled before shipment
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Once shipped, cancellation may not be possible
9. Contact Information
For any return or refund request, contact us:
📧 Email: mokkhamotorsaccessories@gmail.com
📞 Phone: 01568321595
📍 Address: খ- ৩৩/১, খিলক্ষেত মধ্যপাড়া, খিলক্ষেত, ঢাকা- ১২২৯
